Privacy Policy
Effective Date: 01/10/2026
Brink AI & Marketing ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website wearebrink.com.au (the "Site") and interact with our services. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. Information We Collect
a. Personal Information:
Your name, business name, email address, phone number and any other details you send us through our forms, by email or by phone.
b. Information Collected Automatically:
When you use the Site we collect information such as your IP address, browser and device type, the pages you visit, how you arrived (for example the ad, search or link you clicked, including advertising click IDs and campaign tags) and how you interact with pages. We collect this using cookies and similar technologies (see section 6).
2. Why We Collect It
When you fill in a form on the Site, we collect your details so we can respond to your enquiry, book a call with you and provide our services. If you don't give us your contact details, we may not be able to respond. We store enquiries in our website system and our client management system, and we may record which page and advertising campaign an enquiry came from so we can measure our marketing.
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide and improve our services
- Send you newsletters or other marketing communications, if you have asked to receive them (you can opt out at any time)
- Measure and improve our website and advertising, including understanding which ads lead to enquiries
- Comply with legal obligations
4. How We Protect Your Information
We use commercially reasonable security measures to protect your personal information from unauthorised access, disclosure or alteration. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Sharing Your Information
We may share your personal information:
- With service providers who help us run our business, such as website hosting, analytics, advertising platforms, email delivery and our client management system
- In response to legal requests or to comply with applicable laws, regulations or legal processes
- If we merge with or are acquired by another company, as part of that transaction
Some of these providers store or process information outside Australia, including in the United States and the European Union. We do not sell your personal information.
6. Cookies, Analytics and Advertising
We use cookies and similar technologies to understand how the Site is used and to measure our advertising. These include Google Analytics, Google Tag Manager, Google Ads, the Meta (Facebook and Instagram) Pixel and Conversions API, Microsoft Clarity and PostHog.
On the main pages of the Site these are on by default. You can turn them off at any time with "Reject all" or "Cookie preferences" in the cookie notice. When you do, we stop using them in that browser and remove the cookies they set.
Our advertising landing pages (pages under wearebrink.com.au/lp/) always use these technologies, because they exist to measure how our advertising performs. This applies even if you have rejected cookies elsewhere on the Site.
When you submit a form, we may send a securely hashed (scrambled) version of your email address and phone number to Meta so it can match the enquiry to an ad. Meta does not receive these details in readable form.
You can also block or delete cookies in your browser settings, and manage ad personalisation in your Google and Meta account settings.
7. Your Rights and Choices
You can ask to access or correct the personal information we hold about you, opt out of marketing communications at any time, and withdraw consent where we rely on it. To do any of these, contact us at [email protected].
If you have a concern about how we have handled your personal information, please contact us first and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of those sites before providing any personal information.
9. Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". We encourage you to review this Privacy Policy periodically for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Brink AI & Marketing
Level 1/15 Nicklin Way, MINYAMA, QLD 4575
[email protected]
07 5348 9328